Refund policy

You may exchange/return, within 14 working days from delivery, any item in its original unused condition is eligible for a full refund. Please make sure that any items you would like to exchange/return are unused, in their original packaging and in a scaleable condition, with any labels or tags still attached.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available.

If you require a refund, this will be processed within 14 days of receiving your goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charges).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at salam@themodest.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at salam@themodest.co


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PAYMENT CONFIRMATION  –  Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment. 

CANCELLATION POLICY   Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

DELIVERY/SHIPPING POLICY) –   Shipping will be done by third party courier